ConnectOnCall $4.95M Data Breach Settlement - Claim by Nov 2

Quick Facts

• Settlement fund: $4.95 million
• Claim deadline: November 2, 2026
• No proof required: Yes, for the $75 alternate cash payment
• Estimated payout: Up to $75 without documents, or up to $5,000 in documented losses, plus two years of monitoring
• Who qualifies: U.S. residents whose information may have been affected in the 2024 ConnectOnCall data incident

Patients whose information passed through the ConnectOnCall after-hours answering platform may be eligible for cash from a $4.95 million ConnectOnCall data breach settlement. Class members can claim up to $75 without documentation, or up to $5,000 for documented losses, plus free medical data monitoring. The claim deadline is November 2, 2026.

What Is the ConnectOnCall Data Breach Settlement About?

ConnectOnCall is an after-hours on-call answering service used by doctors' offices and other healthcare providers to handle patient calls and messages. The lawsuit alleges that in February 2024 an unknown threat actor accessed the platform and took data, including some provider-patient communications. The incident ran from February 16 to May 12, 2024.

The case is In re ConnectOnCall.com Data Breach Litigation, Case No. 2:24-cv-08790, in the U.S. District Court for the Eastern District of New York. The lawsuit does not allege that anyone's data was actually misused as a result of the incident. The court granted preliminary approval on July 27, 2026.

Who Is Eligible?

The settlement class includes all living individuals residing in the United States whose private information may have been affected in the ConnectOnCall data incident. Many class members received a notice with a Unique ID and PIN, which are required to file online. To qualify for either cash option, claimants must attest under penalty of perjury that they communicated after hours with a healthcare provider or its office between May 12, 2014 and May 12, 2024. People who did not get a notice can call 1-877-313-8735 to check eligibility or request a claim form.

How Much Will You Get?

Every claimant can enroll in two years of dark web and medical data monitoring through CyEx Medical Shield Complete, which includes up to $1 million in medical identity theft insurance. On top of that, choose one cash option:

• Documented losses: Up to $5,000 for unreimbursed costs tied to identity theft, fraud or misuse of your information, with supporting records.
• Alternate cash: Up to $75 with no documentation.

Cash payments may be reduced pro rata if claims exceed the fund. The exact amount depends on the number of valid claims filed.

How to File a Claim

1. Go to the official claim page at connectoncallsettlement.com/Login.
2. Enter the Unique ID and PIN from your notice. If you did not receive one, call 1-877-313-8735 or download a paper claim form from the Documents page.
3. Choose documented losses or the $75 alternate cash payment, and opt into monitoring.
4. Upload records if claiming documented losses.
5. Submit online, or mail a paper form postmarked by November 2, 2026, to the ConnectOnCall Settlement Administrator, P.O. Box 4274, Portland, OR 97208-4274.

Questions go to the settlement administrator, Epiq, at 1-877-313-8735.

Important Deadlines

• Opt-out and objection deadline: October 19, 2026
• Claim deadline: November 2, 2026
• Final approval hearing: November 17, 2026, 10:00 a.m. ET
• Expected payment: After final approval; no date announced

This settlement does not require an attorney. Filing is free.

Sources: Official settlement website · Long Form Notice